The Department of Health has commissioned this 30-minute program to assist approved aged care providers in making correct ACFI claims. This program focuses on common ACFI issues raised by approved providers for clarification. The department greatly appreciates the assistance provided by industry representatives and the Aged Care Channel (ACC) in producing this program.


We would like to offer you and your staff a free 30-minute educational program named ACFI: A guide for providers of aged care. Suitable for ACFI coordinators, ACFI Educators, DONS, Care Managers, RNs, ENs and professional care staff. Register now for free! You can watch as many times as you like on any internet enabled device such as smart phone, iPad, tablet, laptop or computer.

This program will assist with:

  • Clarifying the commonly misunderstood ACFI questions in the three domains:
    • Activities of Daily Living
    • Behaviours
    • Complex Health Care and
    • Recurring trends of misinterpretation in relation to completing an ACFI Answer Appraisal Pack
  • Ensuring residents of Residential Aged Care Facilities receive the appropriate funding by accurately claiming using the Aged Care Funding Instrument (ACFI)
Please complete the below form to receive your free registration link:
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Please join ACC and the following subject matter experts:

Carole Davis: Carole is a registered nurse with 20 years’ experience in aged care. Carole joined the Department of Health in 2007 as an ACFI review officer in the WA state office.  For the past 5 years Carole’s responsibilities include the national consistency officer for the ACFI review activities of teams across Australia.

Rita Lawrence: Is the General Manager Clinical Services at Sir Moses Montefiore and has qualifications in Management and training. Rita has had 25 years’ experience as a Registered Nurse in Clinical, Management and Quality roles in the health and aged care sectors, including ACFI Manager at Sir Moses Montefiore. Rita has also worked on projects with the Department of Ageing Disability and Home Care and the Australian Council on Health Care Standards. In her substantive role as Aged Care Funding Instrument Manager (ACFI) she developed and implemented the Montefiore ACFI system including policy development as well as establishing an internal ACFI training program which has proved to be a great success.

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