Outstanding with WCS

There are five questions the Care Quality Commission (CQC) ask of all care services. They’re at the heart of the way they regulate and they help CQC to make sure they focus on the things that matter to people.

They ask the same five questions of all the services they inspect:

Are they safe? Safe: you are protected from abuse and avoidable harm.

Are they effective? Effective: your care, treatment and support achieves good outcomes, helps you to maintain quality of life and is based on the best available evidence.

Are they caring? Caring: staff involve and treat you with compassion, kindness, dignity and respect.

Are they responsive to people’s needs? Responsive: services are organised so that they meet your needs.

Are they well-led? Well-led: the leadership, management and governance of the organisation make sure it’s providing high-quality care that’s based around your individual needs, that it encourages learning and innovation, and that it promotes an open and fair culture.

How do they use the five key questions in the inspections?

Each of the five key questions are broken down into a further set of questions. They call these the key lines of enquiry. When they carry out inspections, they use these to help decide what they need to focus on. For example, the inspection team might look at how risks are identified and managed to help them understand whether a service is safe. They use different key lines of enquiry in different sectors. Using key lines of enquiry helps the CQC make sure they are consistent in what they look at under each of the five key questions and that they focus on the areas that matter most.




Christine Asbury, Chief Executive, WCS Care talks to Vic Rayner, Executive Director, NCF in the ACC Studio about five Outstanding Ratings and how a culture of learning and education supports their success.

“We look at how we can bring play back into learning and development.”

WCS Care is a valued member of ACC.



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